Come on Keith, get real, all beach places have zoned out staff. Our family eats at Surf's Up every time we drive down to our beach house. Yeah, it's a bit gritty, but if you can just chat up the folks in line, clarify what's going on, be aware, it is fine, just like the rest of the beach. Don't like it, stay in the city. As for the good, good hot pies, thin crust, and a great cheesesteak! 4 star rating only b/c I reserve 5 stars for my top top places in the world. In the sea of restaurants at the beach, it rocks it.